Income and Engagement Officer

Vacancy: Income and Engagement Officer
Hours of Work: 35 hours per week (Monday – Friday)
Salary: £23,751 per annum
Base: Brian Jackson House, Huddersfield

Closing date: 30th June 2024
Interviews: w/c 8th July 2024

Fresh Futures is a regional charity working with vulnerable and disadvantaged children, young people, and their families, within Kirklees and surrounding areas. Our vision is that all young people have opportunities for a better life, now and in the future. We are thought leaders, and together with partners, we deliver outcomes through four interwoven strands of activity – providing education services and facilities, building healthy relationships, promoting health and wellbeing, and improving employability skills.

Purpose of the jobwhy the job exists and overall responsibility

  • Income generation through a diverse range of sources including but not limited to corporate and community fundraising and grants and trust applications
  • Delivery of marketing and communications across the charity
  • Internal and external event delivery 
  • Project delivery of discrete projects and fundraising campaigns
  • Involvement in volunteering activities

Main activities

Income generation:

  • Identify, research, and contact potential prospects
  • Build on current relationships with external supporters of Fresh Futures
  • Respond to general fundraising and income generation enquiries
  • Acknowledge donations and maintain accurate records on the CRM system
  • Support the Income and Engagement Manager to explore new income streams
  • Work within the team to reach financial targets set at Leadership Team level

Marketing and communications:

  • Contribute to the creation and delivery of marketing materials across multiple channels and audiences
  • Develop audience appropriate content for social media
  • Research new marketing channels
  • Assist with updating Fresh Futures main websites including news, vacancies and events
  • Report to set KPIs alongside the Income and Engagement Manager


  • Support the Income and Engagement Manager with team orders and manage purchase orders

Internal and external event delivery:

  • Support on delivery of internal and external events
  • Attend external networking events on behalf of Fresh Futures when required

Volunteer delivery:

  • Support the Income and Engagement Team with volunteer related work and activities

Discrete project and campaign management:

  • Work alongside the Income and Engagement Manager to deliver specific fundraising campaigns

Knowledge, training and experience


  • Knowledge and experience of Microsoft Packages
  • Ability to work to given deadlines and prioritise workload
  • Knowledge of a range of fundraising approaches and marketing techniques
  • Ability to engage and maintain relationships with internal and external stakeholders


  • Experience of working within a fundraising team, generating income and assisting with fundraising campaigns
  • Experience of working within the voluntary sector
  • Experience of Canva, CRM systems, Google Analytics and social media scheduling platforms
  • Knowledge of Kirklees and the surrounding areas

Key personal characteristics

  • Flexible and reliable
  • Team player
  • Ability to work in a busy and fast paced environment independently
  • Willing to work out of hours on occasion if required (TOIL)

How to apply

CVs are not accepted as part of the application process. Please ensure you fully complete the application form. If you have a disability that prevents you from completing the application  form, please contact us to discuss.

Use the job description and person specification as your guide and give specific examples, where possible, to demonstrate how you match the requirements for this post.

Please sign the declaration on the final page of the application form. If you are submitting your application electronically, you will be required to sign this page if invited for interview.

Completed application forms should be emailed to us at [email protected] on the closing date (specified on the role description).

Application forms not fully completed with employment or other gaps, questions unanswered or unsigned, will not be considered.  As a result, please check your application before submitting.

How to apply

If you are interested in this role, please complete the application form plus any additional role specific forms found at the top of this page, and return it to [email protected] before the closing date.